Terms of serviceterms
about the order
Depending on the product, there may be restrictions on the application expiration date and quantity. If the order expires or exceeds the quantity, the order itself may be invalidated.
Conclusion of contract
When you place an order for a product, your order will be an application for a contract for purchasing the product on this site.
We will send you an "order acceptance confirmation email" that describes the receipt of your order and the details of your order, but if you consent to the contract application from our site, the product will be shipped from this site to you. It will be established when the "Product Shipping Information Email" is sent to inform you of this.
If you order multiple items at once in one order, we may notify you that only some of the items will be shipped in the "Product Shipping Information Email". For unshipped items, the contract will not be established until the "Product Shipping Information Email" is sent separately.
When accepting an order from a customer, the Company shall be able to decline the order if any of the following applies.
- When the customer is found to have violated the terms and conditions in the past.
- When it is found that there is a false indication, clerical error (especially in the address of the product delivery address, etc.) or incompleteness in the order details.
- When we determine that the performance of the obligations incurred by the customer is uncertain.
- When the Company determines that the customer may or may not significantly impair the profits of the Company due to fraudulent trading activities (resale for commercial purposes), etc.
- If there is an error in the content (especially price / quantity) displayed on this site by our company.
- If a defect is found in the product.
- When the product is sold out and cannot be procured.
- When we do not have a delivery method for the delivery destination of the product.
- When the customer has an act that falls under the prohibited items described below.
The following actions are prohibited when using the online store.
- Making orders, inquiries, etc. with false content
- Orders for resale or profit
Sold out of goods
It may be sold out and we may not be able to deliver the desired product. In that case, we will contact you by email. Please be careful not to refuse to receive emails.
Cancellation of orderル
As a general rule, we do not accept returns due to customer's convenience.
About credit card payment
- The use of credit cards is based on the membership agreement of each company with which the customer has a contract.
- If you have any questions about your use, we cannot check it here because it is personal information. We apologize for the inconvenience, but please contact your credit card company directly.
Product price (tax included) + shipping fee (tax included)
About delivery method and shipping fee
It will be calculated according to the product or delivery area.
Absence / refusal to receive
If you are away for a long time due to customer's convenience, or if you refuse or decline to receive your luggage, your luggage will be returned to us.
※In that case, we may charge the return shipping fee and the shipping fee for reshipment.
We do not issue "receipts".
About shipping products
The arrival of the product may be delayed due to the convenience of the delivery company such as consecutive holidays, midyear gifts, year-end gift season, weather, traffic conditions, area, etc.
About returns and exchanges of ordered products
We will only accept returns or exchanges of ordered items in the following cases if they are unused and within 7 days of arrival.
- Initial failure of the product
- If the product is damaged during delivery (damage to the product package for product protection is not applicable)
- Product difference due to our mistake
If the above is confirmed, we will respond by exchange or return. Please contact us from the mail form.
In addition, we cannot accept returns (refunds) or exchanges of products that fall under the following items even within 7 days.
- Products that have been used even once
- Products that have been soiled or damaged due to customer's negligence
- Products that have been processed, customized, repaired, cleaned, etc. by the customer
- Slight image difference between the image on the page and the real thing (including color)
- Exchange of products at the convenience of the customer
- Items that state that we cannot accept returns or exchanges on each product description page
- When the product package, instruction manual, etc. are soiled, damaged, lost, or destroyed
We have taken reasonable measures to protect the privacy of customers who visit our site and store.
Depending on the services of this site and the store, we may receive highly confidential information (for example, credit card number) from customers, but in that case we will protect the information by encrypting the information.
Applicable laws and disputes
The rights and obligations of the customer and our company under this agreement, as well as all acts under this agreement, shall be interpreted and applied based on the laws of Japan. (However, this does not apply if the law of another country is applied due to conflict of laws such as private international law.) Moreover, it is completely concluded as a contract in Japan and fully functions, and the customer has approved this.
If a problem that cannot be solved due to the terms and conditions arises, the Company and the customer shall discuss in good faith and resolve it.
If there is a need for a proceeding between the Company and the customer regarding the use of the store, the Matsuyama District Court shall be the exclusive agreement jurisdictional court of the first instance.
Other legal provisions
The Company may change or suspend the operation, part or all of the operation, form, or whole of this site or content at any time and for any reason without notice. Furthermore, please note that we may suspend or restrict the use of your site at any time and for any reason without notice.
Enforcement of any provision of this Agreement, our failure to respond to a breach by you or any other party shall not waive any subsequent enforcement of any provision or condition of this Agreement, or the right to take action regarding similar breach. If any provision in this Agreement is invalid or unenforceable under applicable law, all other provisions remain valid and enforceable.
Any invalid or unenforceable provision shall be replaced with a valid and enforceable provision that most closely matches the intent of the original version.
We only accept inquiries about this online store by e-mail. It may take some time to respond depending on the content of your inquiry.