User Guideguide
Precautions when purchasing
- KINRAN fabric is vulnerable to friction, so please do not rub it strongly.
- If you have wrinkles, apply a cloth and iron at medium temperature.
- Due to its characteristics, indigo-dyed obi such as Iyo kasuri will transfer color, so please refrain from using it on rainy days or with wet hands.
- Please be careful not to let small children wrap it around their neck and play.
- We will fold and send it in the state before tying the obi.
- We are closed on Saturdays, Sundays and public holidays, so shipping will be on weekdays.
- Please note that the purchase statement is not enclosed.
- Each item is carefully made with all our heart, but since it is sewn by an amateur, there may be some distortion and size errors. Thank you for your understanding.
- Regarding the color, the color may look slightly different from the actual product depending on the monitor environment.
- The presser rubber is sewn to the length to stop obi. Please note that the rubber part and its surroundings will be damaged if excessive force is applied.
About purchase
- [ STEP 1 ]Add the item to the cart
- Select a product and add it to your shopping cart.
Please check the items in the cart and proceed to the purchase procedure.- Depending on the monitor you use, the color, shape, detailed specifications, etc. may differ between the actual product and the image on the monitor.
- Even if you put the product in the shopping cart, the product will not be secured until the purchase procedure is completed. Please note that other customers may purchase and run out of stock by the time you complete the purchase procedure.
- [ STEP 2 ]Designation of delivery address
- Please enter the orderer's email address and shipping information. If the contents are correct, click "Proceed to select shipping method" to proceed.
You can select "Regular delivery (letter pack)" or "Gift delivery" as the delivery method.- 【Regular delivery (letter pack)】 We will fold and send it in the state before tying the obi.
- 【Gift delivery】 We will deliver the tied obi by courier.
- [ STEP 3 ]Selection of payment method and billing address
- You can choose the payment method from the following.
Credit card・Shop Pay・Apple Pay・Google Pay- If you want to specify a different billing address, select "Use a different billing address" and enter the address and phone number.
- After completing the input, please check the contents and click the "Pay Now" button to complete your order.
- [ STEP 4 ]Your order completed
- After completing the order procedure, you will receive an email confirming your order, so please check it.
If you do not receive the order completion email within 3 business days, please specify your order number and contact us by email.- Depending on your email reception settings (domain designation / free email usage), emails may be blocked or sorted into junk emails, so please check your email settings as well.
About payment
You can choose from Credit card, Shop Pay, Apple Pay, and Google Pay.
- Credit card
- Acceptable cards: VISA, Master, JCB, American Express
Some areas do not support payment. Please note. - Apple Pay、Google Pay、Shop Pay
- You can make payments using your registered account with your card information.
About delivery method and delivery fee
- Shipping method
- Letter pack (Japan Post)／Courier (for gifts)
- You cannot specify the delivery date and time.
- Shipping timing
- Credit card, Shop Pay, Apple Pay, and Google Pay.We will ship within 4 business days after confirming your order.
- Shipping fee
- Regular delivery (letter pack) ： ¥540jpy ／ Gift delivery ： Depends on the destination
- Delivery to some areas and remote islands may incur additional shipping charges.
About returns
When the item arrives, please check if there is any problem with the delivered item.
If you make a mistake in our company, please contact us within 7 business days after the item arrives, specifying the order number and the reason for the return, using the inquiry form.
Please note that in principle, we cannot accept returns due to customer's convenience.
Return conditions
- In the case of defective products
- If you receive an item that is different from the item you ordered
We cannot accept returns of the following items.
- Items that are more than 7 days old after arrival
- Items damaged due to customer's negligence
- If opened
About refund
We will return the item and transfer it to the specified account within 5 business days after receiving it at our shop.
About copyright
The copyright of the content (hereinafter referred to as "content") such as images, photos, and texts provided by the Himeyuki Online Store belongs to this store and a third party who has a legitimate right.
In principle, copying, public transmission, distribution, etc. of these contents to this store is prohibited by copyright law. This store does not permit copying, public transmission, distribution, etc. of some or all of the posted content without permission.